Terms and Conditions​​
 
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
 
Consumer Agreement
 
We operate on a normal 5-8 week turnaround time for most custom orders.Complex or highly specialized pieces may require as much as 6 months for production. Please plan accordingly.
 
Custom orders of any type
 
Payment is due in full at the time the design is chosen and the project is started.
 
Custom work may take anywhere from 5-8 weeks, sometimes longer, depending on the nature of the order and our current workload.
 
Include time for mock-ups and any shipping delays. We can not be held responsible for any delays in shipping once the package is in the mail. Please plan well in advance of your deadline.
 
Custom order merchandise is not returnable.

Prices
 
Expect an additional fee if the design is changed after the initial agreement.  This may include the cost of materials already purchased and hours of labor already invested into the project.  
 We will take rush orders depending on our current workload and for an additional fee.
 
Fabric availability will vary and may affect price.
 
We welcome inquiries on custom designs not represented. Research, design and consultation is available at $30.00 per hour, which cost may be applied toward the purchase price when you place your order.
 
Shipping & Delivery
 
We ship via US Postal Service Ground. Please allow up to 3 business days to process your order and an additional 7-10 business days for transit, depending on your location.
 
Expedited shipping is available through USPS for an additional fee.
 
We take great care in packaging your custom garments securely, however, we can not be held responsible if a package is damaged, lost, or stolen.
 
We recommend adding insurance to cover the cost of the garment so you may be reimbursed in full by the carrier if these problems occur.
 
International
 
We ship via US Postal Service Air Parcel Post to international destinations, and Priority Mail to APO and FPO addresses. Please allow up to 5 business days to process your order and an additional 14-21 business days for transit, depending on your location.
 
Customs duty, brokerage fees, VAT, applicable taxes, additional receiving costs, etc. are solely the responsibility of the purchaser and will not be refunded. We are sorry, but we are not able to determine the amount you will be charged for any of these costs, as these charges vary greatly for each country.
 
We cannot intentionally mislabel your order with the intention of avoiding customs fees. Doing so is a Federal offense which would jeopardize our shipping privileges, and expose us to fines and possible imprisonment.
 
Warranty
 
All our merchandise is warranted against defects in materials and workmanship.
 
Clothing is warranted against defects in materials and workmanship for 1 year from date of purchase.
 
This warranty does not apply if a product is modified in any way, abused or used for a purpose or in a manner other than it was intended.
 
Return Policy
 
Custom order merchandise is not returnable.
 
Hours
 
We are available Monday through Saturday from 10 a.m. to 6 p.m. We can be reached at (619) 948-6688, or email [email protected]